THE PRIMARY FACTOR
Keraglass' mission is unquestionably founded on the concept of the maximum customer satisfaction. And the assistance service clearly plays a critical role in the drive to achieve this goal. The company's technical personnel are responsible for assisting customers in optimising their work in order to achieve the very best qualitative and quantitative results from the technological solutions acquired. The customer is assisted in the start-up phase and in maintenance of pre-defined standards in accordance with specific production needs, also through the use of remote data links (remote servicing). In addition, the company disseminates information concerning the production of new glass products (e.g. how to set parameters such as temperature values). The company also runs a call centre that is always available to handle all types of requests, at zero cost.
SERVICE, A POINT OF PRIDE FOR KERAGLASS
Since the service component assumes a pivotal role in assuring customer satisfaction in technologically advanced sectors, Keraglass has developed a broad-based and diversified range of services on the basis of the demands of companies working in the glass processing sector. Keraglass employs the very latest technology to work alongside its customers day by day to help them optimise their market offering.
On receiving a customer service call the company's technical staff immediately procure the required spare parts and arrange an on-site intervention to carry out repairs anywhere in the world. Thanks to their consummate know-how, the technicians can guarantee top quality service interventions, now backed up by the complete supervision of the Emmegi Group. From the choice of personnel to replacement products, everything is geared towards responding to all customer requests quickly and accurately.
Keraglass products are installed and commissioned on customers' premises by specialised technicians who also provide training for the customer company's operator personnel.
TECHNICAL SERVICE CONTRACTS
Emmegigroup can provide the customer with a series of additional services beyond the guarantee period in order to follow the customer's inventory of machinery as efficiently as possible.
Spare parts order form